As some of you may be aware we have been conducting a series of system migrations and security audits on our internal and public facing services. The first phase was the migration of our core (SolusVM) system to a new SSD based system whereby a full security audit was completed and API keys, SSH keys and other information was reset. We are writing to provide you with further information on phase two.

At 15:00 today we will be moving our billing/support system to a new server hosted outside of our infrastructure. A full security audit will take place and all unnecessary modules etc will be removed from the web server. Upon this move, the URL to the system will change from https://portal.getkvm.com to https://getkvm.co.uk/portal/. This change will mean that our PayPal IPN (Instant Payment Notification) URL will also change. Since this is the system that marks invoices as paid in our software, this will mean that any existing PayPal subscriptions will need to be cancelled and re-created on your next open invoice (If you so wish). We apologize for any inconvenience this may cause.

Whilst the client area will be unavailable briefly, clients may still forward any support requests to support@getkvm.com, these will be picked up automatically once the new system is online. We appreciate your co-operation throughout this time.

Best Regards,
The GetKVM Team

Tuesday, August 13, 2013







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